CloudMess is operated by INFIWORKS TECHNOLOGIES PRIVATE LIMITED (CIN U62090ME2026PTC476551), a company registered in India.
This page explains how to ask us to delete your CloudMess account and the data we hold about you, whether you are a mess member or a mess owner. You do not need to be signed in, and you do not need the app installed, to make this request.
How to ask
How to request deletion
You ask us by email. We handle every deletion request by hand, and we do it properly. Mess members and mess owners ask in slightly different ways — both are set out below.
Email us to delete your accountThis opens your email app with the subject line already filled in. Or write to contact@infiworks.co.in yourself with the subject “Delete my account”.
If you are a mess member
- 1The mobile number you use to sign in to CloudMess. This is how we find your account. We cannot act on a request without it.
- 2The name of your mess, if you know it. This helps when the same number has been used at more than one mess.
- 3A note saying you want your account deleted.
Send the email from any address — we identify you by your mobile number, not your email. We may contact you on that number to confirm the request is genuinely yours before we delete anything.
If you are a mess owner
- 1Send it from the email address you sign in with. This is how we find your account and confirm the request is genuinely yours.
- 2The name of your mess.
- 3A note saying you want your mess-owner account closed.
Closing a mess-owner account also closes the mess, so your members can no longer use it. We do not wipe the mess’s records: your members’ payment records and our audit log are kept for the periods in Privacy Policy §5 because Indian law requires it, and everything else is anonymised. We will tell you exactly what will be kept, and what your members will see, before we act on your request.
You can also reach us on +91 74834 01547.
Timeline
What happens, and how long it takes
We will close your account and anonymise your records within 30 days of receiving your request. “Anonymise” means we cut the link between the records and you as a person — what is left cannot be traced back to you.
What we delete
What we delete
| What | What happens to it |
|---|---|
| Your name, phone number and gender | Anonymised |
| Your meal scans and daily survey answers | The record is anonymised; only anonymous totals are kept, which cannot identify you |
| Your tiffin delivery records | Same as meal scans |
| Notes your mess owner wrote about you | Anonymised with your record |
| Your push-notification token | Removed immediately |
| Login codes (OTPs) | Already deleted automatically after 24 hours, whether or not you ask |
| Your sign-in email address and password (mess owners) | Deleted when the account is closed |
| Your mess profile, mess notices and the mess’s UPI ID (mess owners) | Deleted when the account is closed |
What we keep
What we must keep, and why
Indian law requires us to keep some financial records even after an account is closed — including a mess’s payment records and audit log when its owner closes their account. We keep as little as we can.
| What | How long | Why |
|---|---|---|
| Payment records | 8 years, with your name redacted | Indian tax and accounting law requires businesses to retain financial records |
| Audit logs (the record of sensitive actions, such as payments being recorded or corrected) | 8 years, then anonymised | Legal obligation; these protect both you and your mess owner if a payment is ever disputed |
| Subscription payments a mess owner made to us (kept outside the app, in our own accounts) | 8 years | Indian tax law requires us to retain our own financial records |
We do not use any of this for anything else, and we never sell it.
Other rights
Your other rights
Under India’s Digital Personal Data Protection Act, 2023, you can also:
- Ask for a copy of your data — email us; we respond within 30 days.
- Ask us to correct something — most details you can edit yourself in the app under Settings. For anything you cannot edit, ask your mess owner, or email us.
- Raise a complaint — email us. We acknowledge within 7 days and respond within 30 days.
- Complain to the Data Protection Board of India if we have not resolved things to your satisfaction.
Full detail is in our Privacy Policy §6, and the retention periods above are set out in §5.
Contact
Contact
- Operator
- INFIWORKS TECHNOLOGIES PRIVATE LIMITED
- CIN
- U62090ME2026PTC476551
- Contact
- Grievance Officer
- contact@infiworks.co.in
- Phone
- +91 74834 01547
- Registered office
- At 438, Shidod, Shidode, Bid, Beed, Beed, Beed - 431122, Maharashtra
See also our Privacy Policy and Terms of Service.